Refund policy

We operate a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us via the contact section. Please note that returns will need to be sent to the following address: 9 Rue Blanche, 83600 FREJUS, France.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.

Return costs
Return shipping costs are the customer's responsibility. We recommend using a trackable shipping service, as we cannot be held responsible for packages lost in transit during the return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / non-returnable items
Customized or made-to-order items cannot be returned. Sale items are also excluded from returns, except under the 14-day legal right of withdrawal applicable to orders shipped within the European Union.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day right of withdrawal in the European Union
In accordance with European regulations, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days. No credit note is offered as an alternative to a refund. Please remember it can take some additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us.